Shipping & Delivery
Same Day Shipping Cut-off Time
All in-stock orders, shipping within the USA, typically ship the same day if received Monday-Friday before 3PM CST. After 3PM CST your order will ship the following business day. If an item is back-ordered or out-of-stock, we will notify you as soon as possible with an estimated shipping/delivery time.
Shipping fees and delivery times are calculated based on your state/country of origin and weight of products ordered. All 9.Solutions USA orders placed through our webstore are shipped with UPS. Smaller items may qualify for shipment through USPS (Post Office). The speed of delivery may be chosen at the time of check out. Shipping notification and tracking information will be emailed to the customer at the time of shipping. If you believe your package is missing one of the products that you ordered, please contact us right away; you have 5 business days to make a claim. Please contact us at firstname.lastname@example.org for all questions and concerns.
Delays in Shipping due to Order Reviews
9.Solutions reserves the right to hold an order from shipping if its deems that further action must be taken to validate the sale. 9.Solutions will attempt to contact the billing party and the order will be on hold until all validation is satisfied. If after multiple attempts 9.Solutions is unable to contact the billing party/and or satisfy all aspects of order validation, the order will be canceled and the funds will be returned back to the billing card on file.
9.Solutions accepts international orders on a limited basis. For international orders, please allow 1-2 days for processing as we prepare and validate your order. A 9.Solutions representative may also call you to inform you of an Authorized Dealer in your area. Please note that international customers are responsible for shipping both ways for any warranty claims as well as any duties and taxes for their shipments.
UPS Ground Transit Time
Taxes and Fees - Domestic & International
Import duties, taxes, and other fees associated with the purchase/importation of merchandise into your locality are not included in the item's price or shipping costs. These charges are the responsibility of the buyer. Sales tax is only applicable to customers located in the state of Illinois, USA. Please consult your country's customs office to determine possible additional costs prior to completing your purchase.